Professional

As Chief Operating Officer, Felicia oversees the systems and processes of our firm, ensuring an effortless, limitless, and frictionless experience that aligns with the company’s core values and commitment to outstanding customer service. With extensive experience in operations management and business development within the financial services sector, as well as her understanding of insurance and marketing strategies, Felicia is adept at optimizing processes and enhancing client satisfaction. She is passionate about empowering our team and clients to pursue their dreams and achieve their goals, fostering long-term relationships built on trust and success.

Education

Felicia’s dedication to service began in the U.S. Army, where she served for eight years and graduated from the Quartermaster School in Ft. Lee, Virginia, earning the title of Unit Supply Specialist. Her education equipped her to establish and operate computer systems that support logistics processes, along with developing proficiency in inventory management and computer applications. She also holds her Life and Health Insurance license and is a Notary Public in Alabama. In addition to her operational expertise, Felicia is skilled in performance management, strategic planning, customer relationship management, and much more.

Personal

Felicia and her husband, Robert, reside in Chelsea with their young son, Carter. In addition to spending time with family, Felicia enjoys sports, particularly her love of baseball and cheering for the Atlanta Braves. She also enjoys traveling and is always up for a thrilling new adventure. As a proud Alabama native, her favorite film is fittingly Sweet Home Alabama.